Community Shelter Reservation
Cancellation Policy
COMMUNITY SHELTER RESERVATION GUIDELINES 1. Reservation: When not being used as a shelter for severe weather, the Community Shelter requires a reservation. Reservation fee must be paid before the reservation can be held. 2. Arrival: When you arrive at your reserved time, the building will be made accessible. 3. Decorating: Only masking tape is allowed for decorating. No nails, push pins, damaging items, etc. may be used on the walls of the premises. Candles may be used but only in wax catching containers. No glitter or confetti is allowed inside the premises. 4. Care: The person who's name appears on the reservation request is responsible for the care of the facility and the execution of your program during the hours of your reservation. 5. Cleaning: Please ensure the facility is clean following your event. This includes floors, tables, chairs, trash cans and any caterers. 6. Not Allowed: Alcoholic beverages are not permitted on the premises. The Community Shelter is a smoke free facility. 7. Area: The reservation is restricted to the immediate area rented and does not include Riverside Pavilion, Riverside Playground, nor any other area. 8. Cancellation: Cancellation of a reservation must be made no later than 1 week in advance to receive full rental refund. If the reservation is canceled after this time, only half of the fee will be refunded. The nonrefundable portion of the fee covers facility preparatory cleaning expense. 9. City Emergency: In the event of a City emergency, the reservation will be deemed canceled. A City employee will make every effort to contact you regarding the cancellation as soon as possible. Upon cancellation of an event due to a City emergency, the entire reservation fee shall be refunded or an alternate date can be established. 10. Reservation Fee: The Reservation Fee charged covers the City's expense of providing the facility, utilities, cleaning, supplies, etc. and are nonrefundable. 11. To cancel or reschedule, please contact us 48 hours prior to your scheduled reservation at info@riverside-al.com.